BD DIAGNOSTIC SYSTEMS
The client partnered with Train by Cell in 2015 after undergoing a search for communication technology it could immediately implement.
“I was specifically looking for a text messaging or mobile technology,” National Sales Trainer Sally Callihan said.
Additionally, salespeople had no visibility to client’s activity at large trade shows when they did not personally attend. This created confusion and led to lost win opportunities
“Our salespeople all use company phones,” Callihan said. “We wanted to take our training and put it in a more mobile format so salespeople could use it on their phones.”
BD Diagnostic Systems contracted with Train by Cell for two years for a Mobile Website and Text Messaging platform, as well as email notifications. The client now uses text messaging to notify all salespeople about the scheduling of meetings and special events, to update the team about developments within the Diagnostic Systems division and to solicit feedback.
“We’ll send updates with videos and in a few hours, 90 percent of people will have looked at them,” Callihan said.
Salespeople have voiced their support for the Train by Cell communication procedure.“It helps them feel more connected to us,” she said.
The client has also used text message alerts to build excitement and morale. For one meeting that would be held in the Caribbean, leadership sent hints, such as “somewhere warm” alongside images and videos of sunny beaches and requested that employees reply with guesses. In following messages, employees were polled whether they had passports. Finally, the client has also used sales-centric content developed over time and stored on the Train by Cell mobile website platform to cross-train new marketing employees.
During the client’s first test of the Train by Cell text messaging platform, a message was sent to meeting attendees that the meeting was about to begin. The message contained an incorrect start time. Even so, 150 employees reported to the meeting room within minutes.
After the client used the text messaging platform for the first time, alerting employees that an important meeting was starting, 150 attendees arrived on-site within minutes, despite the message actually listing an incorrect time.
“We got immediate validation out of it,” Callihan said. “The system was working because the attendees came early. They were looking at their phones and took action because of what they saw on their screens.”
Using Train by Cell Train by Cell Text Messaging platform analytics, the client was able to determine that the majority of recipients are reading alerts within a few minutes after receiving them. Engagement has also increased. “We didn’t get feedback before. Now we do,” Callihan said.
BD Diagnostic Systems plans to extend its contract with Train by Cell, maintaining its drastically improved employee communication, which is increasing with every use of the platform.. Meanwhile, another division with the parent company is currently in the process of seeking internal approval to use Train by Cell’s suite of services.
"“We’ll send updates with videos and in a few hours, 90 percent of people will have looked at them.”"
-Sally K. Callihan
National Sales Trainer, BD Diagnostic Systems